Hi! My name is ***** ***** I will be assisting you. Let's get started!
Have you spoken to Apple on the phone?
Please call 1-***-***-**** to speak with an Apple technician that can help with resetting your account.
If you are unable to use a phone and you cannot use the online system then you will need to either borrow a phone to call into Apple or take your phone into a local Apple store.