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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 370
Experience:  Experience in supporting and using smartphones.
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I bought a new iphone and i am trying to transfer my old

Customer Question

I bought a new iphone and i am trying to transfer my old contacts to my new iphone. the salesperson at the ATT store was not able to because she indicated my phone was too old and not compatible with new software. I tried to do online with tunesgo download, but they are asking for me to pay for license to do? can you help so there is no charge?
JA: How old is the phone?
Customer: iphone 4, it was a hand me down from my sister
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we tried to reset and tried a new sim card, now am not getting any service at all, so bought a new iphone
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Smartphones
Expert:  Michael Hannigan replied 13 days ago.

Hello. My name is Michael. I can help you with your question.

What is the old phone model and what is the new phone model?

Customer: replied 13 days ago.
old iphone 4 model MD127LL/A
new iphone se model MLXH2LL/A