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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 370
Experience:  Experience in supporting and using smartphones.
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Forgot password cannot get passsword, I think it is 4S my

Customer Question

forgot password ***** get passsword
JA: What's the make/model of your device? How old is it?
Customer: I think it is 4S my grand daughter tells me it is a 5S about 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 1 day trouble shooting asked that i enter my name and***@******.*** then ask for a code and cannot get the password
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no just need to get into phone
Submitted: 12 days ago.
Category: Smartphones
Expert:  Richard replied 12 days ago.

Hi there and welcome

Are you getting this when it asks you to activate the phone?