Smartphone Questions? Ask A Smartphone Technician for Answers
I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which operating system you are using (Windows, Mac OS, Linux) and who your Email provider is (e.g. Hotmail, Yahoo, etc.)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Thank you. Do you access your emails via a web browser (like Google Chrome)?
Thank you, ***** ***** via web browser then indeed. May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
I don´t need to access your phone to fix this issue, I can do it on your Windows PC. Are you interested in that offer?
I understand and was just wondering because you said: "I would guess Windows." In this case I will forward you to a phone expert, as I am only experienced with Windows. Thank you very much,