I am Samuel and I can help. Do you have itunes downloaded on a computer?
The prompts for calls are automated. If I need to ask for a call it won't be a generic request.
1) Turn the phone off
2) Launch Itunes on the PC
3)plug the cord into the PC only
4) Press and hold home (circle button) on the Iphone and plug the cable into the iphone while holding home
5) the phone should be in recovery mode and Itunes will ask if you want to restore it. Follow all restore prompts.
Did you have success?
Ok good that makes sense.
Yes!! No problem!
Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)Otherwise please reply back if you need further assistance. Thank you, Samuel
Is there any other help you need? If not please rate so I can close this request! Thanks so much!
Did you still need help?