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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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My daughter just received the iphone 7 a couple weeks ago.

Customer Question

Hello! My daughter just received the iphone 7 a couple weeks ago. When she tries to back up icloud it says "when phone is restored icloud will automatically back up" we don't know what's going on
JA: What's the make/model of your device? How old is it?
Customer: Brand new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: iphone 7
JA: Anything else you want the phone expert to know before I connect you?
Customer: Hasent backed up since December 29th Around the time she got the phone
Submitted: 2 months ago.
Category: Smartphones
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

How is she trying to backup to the Cloud? What is the full message that she is given?

I will be standing by, looking forward to your response.

Thank you,
Jason

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