How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

My phone s not ringing with my downloaded ringtone, Just

Customer Question

My phone s not ringing with my downloaded ringtone
JA: How old is the phone?
Customer: Just bought iphone6 plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I downloaded yesterday, but the phone has not been ringing, since I bought it ontusday...
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I have throntone
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Please follow these steps>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its settings.

Once the reset process is done, your settings will return to its default settings. Your iPhone will also automatically restart. Then check.

Expert:  Randy replied 1 month ago.

did that work for you?