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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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Although "Do not disturb" is off, all incoming calls go to

Customer Question

Although "Do not disturb" is off, all incoming calls go to Voicemail.
JA: What's the make/model of your device? How old is it?
Customer: Apple iPhone 5. Three years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For a month. Tried turning Do Not Disturb On and Off. Can't think of anything else.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Please follow these steps>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Network Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then check.

Expert:  Randy replied 1 month ago.

did that work for you?

Customer: replied 1 month ago.
Hi Randy,As I waited for your response last night I opened another link and promptly got blasted by a virus! I am waiting for a consultant to arrive but we have a lot of snow and I may not get up again until tomorrow. Could you send your reply to my wife’s PC at***@******.***?Thanks,
Expert:  Randy replied 1 month ago.

ok