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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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It won't connect to my computer with ITunes, so I can backup

Customer Question

It won't connect to my computer with ITunes, so I can backup my phone on my computer.
JA: How old is the phone?
Customer: IPhone 6s,a so not that old. It always worked before. Last backup was in December
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since today, that I'm aware of. I turned my phone off then on, a couple of times, re-started my computer.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: the battery doesn't seem to be holding that long. I'm on it most messaging these days, or taking photos, but the phone needs charging more than 1x/day
Submitted: 2 months ago.
Category: Smartphones
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What happens when you connect it your computer? Do you see any messages?