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Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 16873
Experience:  Smartphone support
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It looked up last night, Its a I 7 just got it a couple

Customer Question

It looked up last night
JA: What's the make/model of your device? How old is it?
Customer: Its a I 7 just got it a couple months ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started last night I went to the AT&T store Upland they said no way to get in I dont belive it
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Smartphones
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Do you mean there is a passcode lock on your iPhone?

If that is the case, please read below: (if that is not the case, please let me know exactly is wrong)

The only way to bypass the lock is to perform a factory reset..

  1. From a computer, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.