Smartphone Questions? Ask A Smartphone Technician for Answers
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Do you mean there is a passcode lock on your iPhone?
If that is the case, please read below: (if that is not the case, please let me know exactly is wrong)
The only way to bypass the lock is to perform a factory reset..
If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.