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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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A (sign on to iCloud) prompt keeps coming up with an old

Customer Question

A (sign on to iCloud) prompt keeps coming up with an old email address that is no longer active, and it won't go away, and I can't use my phone.
JA: How old is the phone?
Customer: maybe 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days. I have tried to restet the password ***** that account, and I updated the email.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: Smartphones
Expert:  Samuel White replied 4 months ago.

I am Samuel and I can help you. Is it an account you used before?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Expert:  Samuel White replied 4 months ago.

Is it yes or no please?

Customer: replied 4 months ago.
Expert:  Samuel White replied 4 months ago.

Ok thank you. It seems like itunes under that log in was never removed from the phone. You would have to reset the password ***** that Itunes account via apples website. Afterwhich you could remove the id from your device.