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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 370
Experience:  Experience in supporting and using smartphones.
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It is dead. A few days ago, the phone started going off. I

Customer Question

It is dead. A few days ago, the phone started going off. I had to hit the top to get apple screen & restart. This morning I could get the apple screen to come up but it wouldn't take my password ***** now went to black screen
JA: How old is the phone?
Customer: maybe 2 years I phone 5s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a couple days. Closed all open apps powered off & restarted yesterday
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Smartphones
Expert:  Samuel White replied 19 days ago.

I am Samuel and I can help you. What screen is it now currently?