my iphone 5c is locked up trying to put in password ***** install a new setting i can receive calls but that is allit says id is diabled
JA: How much experience do you have with this particular machine? Customer: not much at all JA: Have you installed any updates recently?
Customer: my son tried to do it but gave him wrong id and password *****: What troubleshooting have you tried? Customer: I haven't tried I can't get off that screen JA: Anything else you want the Mac expert to know before I connect you? Customer: no
will they respond to me here I can receive calls but can't call out they can call me at(###) ###-####if need to
Also, please let me know the cost for a phone call.
I am Samuel and I can help. How many times did you enter the password *****?
Have you tried to reset the password ***** all?
That may only be a part of the solution. You will probably still have to reset the password ***** order to access the device post factory reset.
Did you ever back up the phone?
If you need me tomorrow of course I will make time.