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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 370
Experience:  Experience in supporting and using smartphones.
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I was on the passport travel program while in Italy. I have

Customer Question

I was on the passport travel program while in Italy. I have just returned to the States and cannot make or receive a phone call. My cell shows full connection to Verizon but does not work.
JA: How old is the phone?
Customer: i phone 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just spent a week in Italy and the Passport program worked fine. I just landed in the States and even though it shows connection to Verizon I have no service. Can you turn off the Passport program?
JA: I'm an assistant to the Cell Phone Technician. I work with them to help customers like you.
Customer: My in calls are going direct to my voice mail, my
JA: Anything else you want the phone expert to know before I connect you?
Customer: phone is not ringing
Submitted: 1 month ago.
Category: Smartphones
Expert:  Samuel White replied 1 month ago.

Try removing the battery and replacing it please.

Customer: replied 1 month ago.
It is an IPhone. I need to be disconnected from your Passport program
Expert:  Samuel White replied 1 month ago.

If that is the issue you must call verizon or log into your myverizon account!