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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2840
Experience:  Experience in supporting and using smartphones.
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My phone will not turn on or off. It has the apple logo

Customer Question

My phone will not turn on or off. It has the apple logo appearing occasionally. THE
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: its a iPhone 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just within the hour
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: havent tried anything
Submitted: 13 days ago.
Category: Smartphones
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 13 days ago.
Please cancel phone request
Expert:  Vinod Menon replied 13 days ago.
Hi
Sorry to hear about your issue:(
Let's try a reset first. Press and hold the power button and home button together until you see an apple logo.
Let's see if that resolves your issue.
Thank you
Vinod
Customer: replied 13 days ago.
The iTunes logo appears
Expert:  Vinod Menon replied 13 days ago.
That means your iPhone is in recovery mode and needs a restore.
Open iTunes in the computer and connect the iPhone to the computer. Now, on the iPhone, press and hold the power button and home button together for 10-30 sec. your computer should now give a message that it has detected an iPhone in recovery mode and needs to be restored. Restore the iPhone now. Let me know