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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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Was trying to update it and it will not update. I cannot

Customer Question

was trying to update it and it will not update. I cannot even restore it.
JA: What's the make/model of your device? How old is it?
Customer: iPhone 4s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is the first time I have tried to update with current system
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I made sure I have current itunes
Submitted: 10 days ago.
Category: Smartphones
Expert:  Randy replied 10 days ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 10 days ago.

Is the iPhone working normally?

If no,

What is showing on the iPhone screen?

Customer: replied 9 days ago.
Actually I ended up replacing my iPhone 4. It would not update due to just being too old. I got an iPhone 6S and problem resolved.
Expert:  Randy replied 9 days ago.

Okay, sounds good!