I am Samuel and I can help.
So you have the BB file downloaded but it will not open to install, correct? Are you getting an error message? Also do you know what version of windows your computer is running?(win 7, vista, 10)
I think it is a setting issue within windows but I will have to check windows compatibility with the program. While I do so can you ... no I am just helping you
Go to the downloaded file please. Right click on it and navigate to properties.I have to keep coming back to this page each time you message me so it is greatly extending my research time.
With in properties go into compatibility and check run as administrator. Than try running the program.
Did you get the instruction that I sent to you. I would like to help you but if you need to disconnect I will understand.
I am a contract tech I do not charge. I will have customer service reach out to you. Sorry I could not help.