How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

After downloading then new ios, I have been unable to sign

Customer Question

After downloading then new ios, I have been unable to sign in with either my user name and password ***** my wife's user name and password ***** I have never received the password ***** link. How do I reset the ph. No. is(###) ###-####
JA: What's the make/model of your device? How old is it?
Customer: IPhone 6 about 12 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I downloaded the ios 10.1 whatever update last night and have not been able to sign in to complete the download
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I think that is the entire problem.
Submitted: 4 months ago.
Category: Smartphones
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

What is the Apple ID that you need to reset?

Related Smartphones Questions