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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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My sister was told she would receive a new phone but all she

Customer Question

my sister was told she would receive a new phone but all she received was a new sim card, and when inserted caused the phone to become unusuable.
JA: How old is the phone?
Customer: at least 3 yrs but what started this is tracfone called her and said they were sending her a new one due to updating.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: been going on several months all she has tried to do is insert the new sim card.
JA: Anything else you want the phone expert to know before I connect you?
Customer: her info is ************
Submitted: 15 days ago.
Category: Smartphones
Expert:  Samuel White replied 15 days ago.

I am Samuel and I can help.

Expert:  Samuel White replied 15 days ago.

Does she have a flip phone right now?