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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I had to reset one day and now I'm not connected to my home

Customer Question

I had to reset one day and now I'm not connected to my home internet and I don't remember the password! JA: What's the make/model of your device? How old is it? Customer: I phone, received in May 2016, i'm looking - would my account # help JA: How long has this been going on? What troubleshooting have you tried? Customer: couple weeks and no JA: Anything else you want the phone expert to know before I connect you? Customer: my phone # (cell) ********* and no home phone. phone and TV under Clifford Walling, internet under my name Frances! It's a bundle thing and Cliff is deceased.

Submitted: 6 months ago.
Category: Smartphones
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

May I ask what was reset that caused this problem?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
please cancel this whole thing and refund my money - sorry
Expert:  Jason Jones replied 6 months ago.

Hello,

I will send in the refund request for you now.

Thank you,

Jason

Customer: replied 6 months ago.
not talk either - just cancel this request.

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