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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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My iPhone vibrates only, no ring when I am called. Volume is

Customer Question

My iPhone vibrates only, no ring when I am called. Volume is all the way up. Serial #DNPNXTE10
JA: What's the make/model of your device? How old is it?
Customer: Model MG652LL/A Apple . Probably 2 years, not sure.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Best of my knowledge, several weeks. I looked up the setting on my wife's iPhone and my settings appear to be the same.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Thanks Pearl, I plan to upgrade to iphone 7 as soon as I qualify.
Submitted: 23 days ago.
Category: Smartphones
Expert:  Samuel White replied 23 days ago.

I am Samuel. Pearl assigned this request to me. I will help you.

Expert:  Samuel White replied 23 days ago.

Start off with this please:

  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 20 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.
Expert:  Samuel White replied 23 days ago.

Any luck with this?