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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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It's freezing when I put in my password and then it restarts

Customer Question

It's freezing when I put in my password ***** then it restarts itself everytime
JA: What's the make/model of your device? How old is it?
Customer: iPhone 6s. About a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started tonight. I haven't tried anything
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No that's it. Thanks
Submitted: 4 months ago.
Category: Smartphones
Expert:  Samuel White replied 4 months ago.

I am Samuel and I can help you.

Expert:  Samuel White replied 4 months ago.
  1. Just press and hold both the Sleep/Wake (power button) and Home (circle) buttons simultaneously for at least 20 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.
Expert:  Samuel White replied 4 months ago.

Please let me know if that helps.

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