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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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Can you reset an encrypted passed word. I made a full back

Customer Question

Can you reset an encrypted passed word. I made a full back up of my iphone on my computer but I can not remember the password
JA: What's the make/model of your device? How old is it?
Customer: The back up is from iphone 5s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I did my backup of my Iphone 5s on Nov 3,2016 . I just rec'd my new iphne 7 and I want to restore my backup from my computer
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Just if I can reset the encrypted password ***** my computer to restore my backup Thank you
Submitted: 25 days ago.
Category: Smartphones
Expert:  Ashik replied 25 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Apple's make the encryption password ***** to break. You probably set this password ***** you backup the iPhone first time. So I want you to try the following passwords.

0000

4 or 6 digit passcode of the old iPhone

Last 4 or 6 digits of the phone number of old iPhone.

Apple ID password ***** old Iphone

Does it work ?

Customer: replied 25 days ago.
No
Expert:  Ashik replied 25 days ago.

Do you still have the 5S with you ?

Are you using an Apple Mac or Windows PC ?

Expert:  Ashik replied 25 days ago.

Do you still have the 5S with you ?

Are you using an Apple Mac or Windows PC ?

If you are using a Mac computer, then we can try to get the encryption password.