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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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Tring to unlock itunes forgot password, iphone6plus about

Customer Question

tring to unlock itunes forgot password
JA: What's the make/model of your device? How old is it?
Customer: iphone6plus about two years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: call the apple store and they sent an email to reset the password ***** iTunes but i messed and didn't do it right
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no just need to reset the password
Submitted: 5 months ago.
Category: Smartphones
Expert:  Randy replied 5 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 5 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 5 months ago.
1know but i messed up and accidentally delittle the email
Customer: replied 5 months ago.
Are you able to help me unlock tunes
Expert:  Randy replied 5 months ago.

yes,

Are you on a computer now?

Customer: replied 5 months ago.
yyes
Expert:  Randy replied 5 months ago.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.