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JACUSTOMER-2630jl2v-
JACUSTOMER-2630jl2v-,
Category: Smartphones
Satisfied Customers: 199
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I have deleted or lost a bunch of info off my phone and want

Customer Question

Hi there, I have deleted or lost a bunch of info off my phone and want to try and get it back, can you help me?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do I get that info
JA: Have you installed any updates recently?
Customer: no there has been one that has come up but I didn't download it
JA: What troubleshooting have you tried?
Customer: well I downloaded something called recovery on my computer but it didn't retrieve any emails I have an email in a sub file that I want to get back
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i don't think so
Submitted: 6 months ago.
Category: Smartphones
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Customer: replied 6 months ago.
i don't know what operating system is on my phone and don't know who to find out what one I'm using? I have to say I thought I was going to get a response 30min after I paid for the service not 10 hours later? Not used to online help and don't normally give a credit card number online.
BUT I will be happy if you can help me.
Customer: replied 6 months ago.
no I am not wanting to pay anymore money at t his time
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

Do you sync your phone to your computer or to iCloud?

Customer: replied 6 months ago.
Please understand I already paid 40.00
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

I understand. Do you sync your phone to your computer or to iCloud?

Customer: replied 6 months ago.
Not normally but I could if I new how
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

If you haven't in the past then there isn't a second copy the data you are looking for. Which would mean it is gone. Are you sure you have never synced to iCloud or iTunes?

Customer: replied 6 months ago.
No not recently
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

You could get back to your content from the last time you synced. That would be the best we could do. If you are not seeing it on the phone it is because it is not there.

Customer: replied 6 months ago.
I am not sure why I would loose emails in sub folders when I didn't loose any other emails in my inbox
Customer: replied 6 months ago.
Unless someone went into my phone and deleted them but I have a secured password
Customer: replied 6 months ago.
If I am on a shared plan can someone else go into my phone?
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

If they have your username and password ***** could do it from the web. Pictures would still have to be deleted from the device though.

Customer: replied 6 months ago.
I guess I am able to obtain the information I wanted. Okay thank you Justin, sorry that I didn't trust this site but when they tell me I will get service within 30min I guess I thought it would actually happen?? AND I worry about giving my card # online. have a good day
Expert:  JACUSTOMER-2630jl2v- replied 6 months ago.

I am sorry for that. I am glad I was able to assist. Have a great day! Don’t forget to rate my service.

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