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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 275
Experience:  Verizon Tech Manager multi-unit
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I bought iPhone 6s from a friend it has activation lock and

Customer Question

hey I bought iPhone 6s from a friend it has activation lock and he doesn't know the apple id link.. What do I need to do to use it.
JA: What's the make/model of your device? How old is it?
Customer: its atat IPhone 6s 16gbs and I don't know how old is it..
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just bought it yesterday and I tried to ipws to restore it but activation lock screen still comes up
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no that's it
Submitted: 6 months ago.
Category: Smartphones
Expert:  Samuel White replied 6 months ago.

I am Samuel and I can help. Is it asking for his id and password?

Customer: replied 6 months ago.
Yeah but he said he didn't know it anymore
Expert:  Samuel White replied 6 months ago.

You can not get past it. I would have him log into iforgot and reset the password. Iphone has it set up like this because it stops iphone theft to some degree.

Customer: replied 6 months ago.
Okay I will
Customer: replied 6 months ago.
He said don't remember his stuff
Expert:  Samuel White replied 6 months ago.

I forgot not only lets you reset password ***** can help find an ID if he forgot it.

Expert:  Samuel White replied 6 months ago.

Sorry I know it is a headache but it is Apple's safeguards.

Customer: replied 6 months ago.
It's cool I understand
Expert:  Samuel White replied 6 months ago.

Awesome best of luck!
Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Expert:  Samuel White replied 6 months ago.

Thanks!

Expert:  Samuel White replied 6 months ago.

Hello there I still need to close this request if you can take a second and rate my service please! Thanks and have a great weekend!