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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 370
Experience:  Experience in supporting and using smartphones.
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I cant acess my iphone 7 password, its gold 32 gb, i

Customer Question

I cant acess my iphone 7 password
JA: What's the make/model of your device? How old is it?
Customer: its gold 32 gb
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i restored it i just need help getting my password *****
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: i just wanna get my password ***** im getting frustrated
Submitted: 2 months ago.
Category: Smartphones
Expert:  Samuel White replied 2 months ago.

I am Samuel and I will help. Is it your lock screen passcode or password ***** itunes?

Customer: replied 2 months ago.
No its not. it was disabled and i rebooted and now i cant figure out my password
Expert:  Samuel White replied 2 months ago.

So it is the itunes username and password ***** showing and you just forgot the password?

Customer: replied 2 months ago.
The Activation Lock where you type in your cloud and the password
Expert:  Samuel White replied 2 months ago.

Ok thank you for that information!

  1. Visit http://iforgot.apple.com
  2. Enter your Apple ID and click on ‘Next’ button.
  3. Select your authentication method and click on ‘Next’ button. If you choose Email authentication, you will receive an email containing your sign in information, follow the directions in the email to reset your password. If you prefer answering security questions, you will need to answer the security question(s) provided when you originally created your Apple ID.
Expert:  Samuel White replied 2 months ago.

Email is the easiest reset option

Customer: replied 2 months ago.
didnt work.
Expert:  Samuel White replied 2 months ago.

I am not sure what you mean that is the process. There is not a way for it not to work.

Customer: replied 2 months ago.
It only gave me my old phone number and my my new number but i dont have access to my phone
Expert:  Samuel White replied 2 months ago.

It sounds like the phone number was not updated in the system. Did you try the security questions or email reset?

Customer: replied 2 months ago.
They never gave me any
Expert:  Samuel White replied 2 months ago.

After you enter your ID be sure to hit continue not the forgot id...

Expert:  Samuel White replied 2 months ago.

Once you do that the screen asks if you want to reset with email or security ?

Expert:  Samuel White replied 2 months ago.

If you don't mind trying again please and thank you!?

Expert:  Samuel White replied 2 months ago.

Did it work for you by chance?