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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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Cell phone # ***********is stuck on an update that I don't

Customer Question

cell phone # ***********is stuck on an update that I don't want and I can't get it to cancel so I can send & receive calls. Cancel this ICloud update please.JA: How old is the phone?Customer: 3 yearsJA: How long has this been going on? What troubleshooting have you tried?Customer: Just started 10 min ago. It won't let me cancel out or do anything else.JA: Anything else you want the phone expert to know before I connect you?Customer: No
Submitted: 29 days ago.
Category: Smartphones
Expert:  Samuel White replied 29 days ago.

Hello I am Samuel an Iphone expert. An Iphone update is not something that can be cancelled. We can only try to finish it. Are you still having the issue?