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Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 16050
Experience:  Smartphone support
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Someone gave me a iPhone 5 an I reset it but they had find

Customer Question

someone gave me a iPhone 5 an I reset it but they had find my iPhone on an they do not remember there password ***** turn it off
JA: When did you last reset your username and password?
Customer: last night
JA: Have you installed any updates recently?
Customer: yes I updated it an rest the phone trough my desk top
JA: What troubleshooting have you tried?
Customer: what do you mean
JA: What confuses you?
Customer: what do you mean troubleshooting
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Smartphones
Expert:  Josh replied 29 days ago.

Hi!

As you may already know, you will need them to log in to use the phone. The good news is that even though they can't remember their password, they can reset it.

Please have your friend go here: https://iforgot.apple.com/password/verify/appleid

Enter their Apple ID information and follow the prompts to reset their password. Use the new information on the iPhone 5 to remove the lock.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 28 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.