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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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My I phone 5S will not complete download. It is trying to to

Customer Question

My I phone 5S will not complete download. It is trying to to updating iCloud setting and after 1 1/2 hrs. this morn and a couple of hours this afternoon it is still trying to update. What do I do
JA: What's the make/model of your device? How old is it?
Customer: 1 year and its a apple 5s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none I hate this apple It is horrible I think apple could be a whole lot better Started this morn trying to update
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Smartphones
Expert:  Samuel White replied 6 months ago.

I am Samuel and I can help.

Expert:  Samuel White replied 6 months ago.

Are you updasting on itunes or over the air (wifi) on the phone?

Customer: replied 6 months ago.
updating & iCloud just keeps trying to update
Expert:  Samuel White replied 6 months ago.

We can try updating via itunes on a computer