How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Changed my password on my computer and forgot to change it

Customer Question

changed my password ***** my computer and forgot to change it on my phone. can't remember last password.
JA: How old is the phone?
Customer: two years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since yesterday.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the make / model of your phone?

What kind of password ***** ***** such as email password, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 5 months ago.
I have already paid 18.00 dollars and still haven't been able to get my yahoo mail on my phone. Please send me a password ***** bring it up.
Customer: replied 5 months ago.
please issue me a refund for the 18.00 I paid for nothing. If you cannot fix my problem. I have a Samson phone.
Expert:  Viet-Smartphone Tech replied 5 months ago.

I'm sorry. I was waiting for your response yesterday, so I could help you quickly. Did you have any trouble replying back to me yesterday? Don't worry, I will help you with your yahoo password *****; we guarantee our service.

- Is your Yahoo email account currently working fine on your computer?

- Can you please confirm your full yahoo email address?

- Also, what's the make / model of your computer?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Toshiba
Expert:  Viet-Smartphone Tech replied 5 months ago.

Thank you. Is your yahoo email address / yahoo email password ***** working at the yahoo.com website?
Can I connect remotely through your computer, so I can help with your yahoo account password ***** through your computer with you? Then it will work on your phone.
Please reply at the box below. Thank you,

Customer: replied 5 months ago.
you can remotely connect to my computer.
Expert:  Viet-Smartphone Tech replied 5 months ago.

Are you available this afternoon or evening or night time?

Please let me know. Thank you,

Customer: replied 5 months ago.
I have been off my computer for several days I am now on my computer for the next hour and half.
Expert:  Viet-Smartphone Tech replied 5 months ago.

I'm sorry. I'm on my computer most of the time, but it looks like you don't have much time. I can provide some written instructions. Can you please try the following first:

- On your Samsung phone, open the Play Store app icon, then type / search for yahoo mail then install the Yahoo Mail app

, then open the Yahoo Mail app and sign in your yahoo email address account

, then use the Yahoo Mail app and see if you can access your yahoo email in the Yahoo Mail app.

Please let me know. Thank you for your patience,

Customer: replied 5 months ago.
I am on my computer now. I have downloaded the Yahoo Mail app. What do I do at the welcome to mail import settings or next?
Expert:  Viet-Smartphone Tech replied 5 months ago.

Go to Next, then let me know. Thank you,

Customer: replied 5 months ago.
asked for email address I put it in. now what?
Expert:  Viet-Smartphone Tech replied 5 months ago.

Then next, continue, and enter your email password ***** prompted, then see if your email works fine in the Yahoo Mail app.

Please let me know. Thank you,

Customer: replied 5 months ago.
Got message setup could not finish.
Expert:  Viet-Smartphone Tech replied 5 months ago.

That's strange. Does it also say wrong password, etc.?

Customer: replied 5 months ago.
my daughter is here I will reach back out to you.
Expert:  Viet-Smartphone Tech replied 5 months ago.

OK. Can you go to the Yahoo website below:

https://login.yahoo.com/account/security

, and sign in your yahoo email address if prompted

, then there, is the icon on the right of the item Two-step verification showing blue or gray?

, and is the icon on the right of the item Allow apps that use less secure sign in showing blue or gray?

Please let me know. Thank you,

Expert:  Viet-Smartphone Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Related Smartphones Questions