How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ElectronicsPete Your Own Question

ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 15761
Experience:  Electronic Engineer
30970729
Type Your Smartphones Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

Maybe you can help me I had installed a program called GO

Customer Question

Hi Pearl maybe you can help me I had installed a program called GO Launcher on my Galaxy S7 Verizon. I keep getting a message saying "start failure", and telling me to restart the program or reinstall. I tred both and nothing seems to elp.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Galaxy S7 edge
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: this is a cell phonenot a tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing that I can think of
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Smartphones
Expert:  ElectronicsPete replied 28 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 28 days ago.

GO Launcher will freeze up on Samsung S7 devices, and other users are experiencing the same problem.

It is not yet fully compatible with the S7 software.

A future update by Sasmsung should fix this issue.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------

Customer: replied 27 days ago.
Useless info. I needed help to Uninstall Go launcher I called Verizon and they helped me
Expert:  ElectronicsPete replied 27 days ago.

Glad to hear you got it sorted!
Have a great day,
Pete.