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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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MY PHONE CRASHED. AL i GET ON SCREEN IS [PICTURE OF PLUG

Customer Question

MY PHONE CRASHED. AL i GET ON SCREEN IS [PICTURE OF PLUG GOING TO ITUNES
JA: How old is the phone?
Customer: ALMOST 2 YRS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: HAPPENED THIS AFTERNOON. VERIZON TRIED TO UNLOCK PHONE BUT IT DIDN'T WORK
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: NO I TRIED CONNECTING TO ITUNES
Submitted: 28 days ago.
Category: Smartphones
Expert:  Randy replied 28 days ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 28 days ago.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and troubleshoot this for you.

I will send you the info.