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p0llinate
p0llinate, Customer Service
Category: Smartphones
Satisfied Customers: 23513
Experience:  Smartphone expert including HTC, Droid, iPhones, Blackberry
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Cannot hear phone ringing when I call someone and cannot

Customer Question

cannot hear phone ringing when I call someone and cannot hear person I called (at all)
JA: How old is the phone?
Customer: not sure maybe 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just last night started conversation with normal volume then volume decreased, todat went from decreased volume to no volume. Tried turning up volume to no avail
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no, but I am very inexperienced with phone
Submitted: 6 months ago.
Category: Smartphones
Expert:  p0llinate replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 6 months ago.
waiting for answer or advice
Customer: replied 6 months ago.
no thanks will wait for typed answer
Expert:  p0llinate replied 6 months ago.

My apologies, I had sent some follow up questions to you but it looks like they didn't go through:

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 6 months ago.
1. no , I do not have multiple handsets
2. no other phones on the same line
3.this is an ATT cell phone
4. no DSL service
5. I phone model A1332
Expert:  p0llinate replied 6 months ago.

Great thank you for the information, so that is an iphone 4, correct?

If you put it in speakerphone mode, while on a call, can you hear any better on that?

Customer: replied 6 months ago.
iPhone 4. yes, can hear better on speaker phone can barely hear caller otherwise
Expert:  p0llinate replied 6 months ago.

Okay that usually points to a hardware problem,

one thing to try though is, while actually on a call, pressing the volume up button (at the top left edge of the phone) repeatedly , and see if that increases it.
If not, it is a faulty speaker, and the phone would need to be repaired/replaced.

How long have you had this phone and do you have an applecare or att service plan on it?

Customer: replied 6 months ago.
working ok this morning if it happens again will get a new phone. Thanks Wanda
Expert:  p0llinate replied 6 months ago.

You're very welcome, Wanda.

There was a software update that went out last night, so it is possible the reset that happened during the update process resolved it.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan