How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

What is wrong with your phone when it locks up showing on

Customer Question

What is wrong with your phone when it locks up showing on the screen a lock with a cord, an upward arrow then an ITunes icon?
JA: How old is the phone?
Customer: 3 years old at least
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just did it all at once and I can't open. I can use the Home button and on and off until apple appears and then this is what it shows and I can't do anything else
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No I just want to be able to get the phone unlocked to use. Thank you!
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 1 month ago.

That means you will need to connect the iPhone to a computer with iTunes installed to restore the iPhone.

Do you have itunes software installed on your computer?

Expert:  Randy replied 1 month ago.

Do you still need help with this?

You can reply to me here by typing in the box below please.