I'm sorry about the issue. What's the error or message?
What's the model of your phone?
Are you able to open Settings or open anything on the phone?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Please try the following fix:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
Please reply at the box below to continue. Thank you,
Here is another solution if you have set up Find My iPhone on your phone previously:
- Please let me know if there is any error or message, or if you are stuck at any step.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,