How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Cannot restore my old backup to new 7, its an iPhone 5, the

Customer Question

cannot restore my old backup to new 7
JA: What's the make/model of your device? How old is it?
Customer: its an iPhone 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the new goes all the way then says cannot back up
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Smartphones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can help you. What method was it backed up? With iTunes (plugged into the computer) or iCloud (over the Internet).