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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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The volume is very low even though I have adjusted all the

Customer Question

The volume is very low even though I have adjusted all the settings I know
JA: What's the make/model of your device? How old is it?
Customer: 5s Apple 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 4 days very little troubleshooting - just basic
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Volume on music and the phone, both affected
Submitted: 1 month ago.
Category: Smartphones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can help. Is it the volume through the earpiece (with phone up to your ear), when you have headphones on or when you use headphones?

Customer: replied 1 month ago.
ear piece
Expert:  Samuel White replied 1 month ago.

Does it sound staticy or pork crackling when someone is talking also?

Customer: replied 1 month ago.
No just like the volume is turned 3/4 of the way down
Expert:  Samuel White replied 1 month ago.

Tr this for me please:

  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 20 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.
Customer: replied 1 month ago.
I know where the home button isbut not the sleep wake button please give me some more direction
Expert:  Samuel White replied 1 month ago.

No problem I am sorry for not being more clear. It is the small rectangle button. It is found most often at the top right of the device.

Customer: replied 1 month ago.
Did what u asked - no change
Expert:  Samuel White replied 1 month ago.

Have you downloaded anything new app wise recently?

Customer: replied 1 month ago.
No
Expert:  Samuel White replied 1 month ago.

It sounds like it is hardware related. Have you had it for less than a year?

Customer: replied 1 month ago.
No, I've had it 2 years
Expert:  Samuel White replied 1 month ago.

That makes sense iphones do have some history of earpiece related issues. They also only cover them for 1 year unless you personally bought extended warranty.

Expert:  Samuel White replied 1 month ago.

I am sorry I do like my answers to have a happier outcome.

Expert:  Samuel White replied 1 month ago.

How did things turn out for you?