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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I am unable to get past my pass code to get into the phone

Customer Question

I am unable to get past my pass code to get into the phone it is a refurbished i phone 5
JA: How old is the phone?
Customer: I am not sure it is refurbished and they gave me no informatiion about the phone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried apple and itunes as well as buying an eraser system I have had the phone for about 5 hours. there were no answers except I could not do anything becaause of the passcode I am old and I hate the pass code anyway
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: so far all I know is I am unable to use my phone because of the passcode
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 1 month ago.

Do you have a windows or mac computer available that we can use to restore the iPhone?

Customer: replied 1 month ago.
windows
Customer: replied 1 month ago.
you can not call me my phone will not let me in
Expert:  Randy replied 1 month ago.

okay, thank you.

We will need to use a Secure Remote Screen Connect Session to see if we can restore the iPhone.

Does it have an email address listed on the lock screen?

Expert:  Randy replied 1 month ago.

do you still need help with this?