Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Do you have a windows or mac computer available that we can use to restore the iPhone?
okay, thank you.
We will need to use a Secure Remote Screen Connect Session to see if we can restore the iPhone.
Does it have an email address listed on the lock screen?
do you still need help with this?