How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 36093
Experience:  Extensive Smartphone Issue Resolvement
32989067
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

I was recently sent a new microcell tower, which I have

Customer Question

Hi Pearl, I was recently sent a new microcell tower, which I have connected in my home. However, my phone is not showing that it is connected, so I'm wondering if the newly replaced tower was indeed registered? My account is###-##-####
JA: How old is the phone?
Customer: the phone is several years old - a 5S
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We noticed several weeks ago that the "mcell" wording at the top left of my phone no longer appeared, so ATT sent a replacement tower. While all the lights on the tower are on, it doesn't appear on my phone.
JA: Anything else you want the phone expert to know before I connect you?
Customer: I don't believe so, thank you
Submitted: 7 months ago.
Category: Smartphones
Expert:  Richard replied 7 months ago.

Hi there and welcome

On the phone, go to settings, general, reset, reset network settings.

Let this complete and when it has, tell me if it now connects to the tower please.