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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9256
Experience:  Expert in service and repair of all Smartphones.
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I need my Apple password. got phone. Friday. trying to read

Customer Question

I need my Apple password.
JA: What's the make/model of your device? How old is it?
Customer: got phone. Friday. trying to read what it exactly is.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just since I got the phone. 2 days.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Just need my password. I think.
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 1 month ago.

Do you already have an Apple id?

Customer: replied 1 month ago.
Grandson set it all up so I am not sure . I have an I pad tho. so there must be one.
Customer: replied 1 month ago.
no more money.
Expert:  Randy replied 1 month ago.

okay,

  1. Launch the Settings app from your Home screen on the iPad.
  2. Tap on iCloud. Then let me know the email address listed there please.
Customer: replied 1 month ago.
Customer: replied 1 month ago.
no More charges to my Credit card. only 5.00 ***@******.***.
Expert:  Randy replied 1 month ago.

no problem, those are only option additional services if needed.

Expert:  Randy replied 1 month ago.

I can send a reset link to that email***@******.*** and when you get it click on reset my apple id password, then create a new password ***** your Apple id. It will need to be at least 8 characters and have 1 number and 1 capital letter.

Expert:  Randy replied 1 month ago.

did that work for you?

Expert:  Randy replied 1 month ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!