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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 137
Experience:  Verizon Tech Manager multi-unit
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Unable to hear clearly and loud enough on my IPhone 5S,

Customer Question

Unable to hear clearly and loud enough on my IPhone 5S
JA: What's the make/model of your device? How old is it?
Customer: IPone 5S 2.5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started this morning
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Its not downloading photos to my apple computer anymore it no asks for me to put my pass code in but that don't work . started after upgrading to software 10
Submitted: 1 month ago.
Category: Smartphones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I can help you.

Expert:  Samuel White replied 1 month ago.

Have you downloaded any new apps lately other then the update to ios 10?

Customer: replied 1 month ago.
No
Expert:  Samuel White replied 1 month ago.

Please try this:

  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 20 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.
Customer: replied 1 month ago.
where are the sleep and wake buttons on my phone
Expert:  Samuel White replied 1 month ago.

it is the power button.

Customer: replied 1 month ago.
No thank You
Expert:  Samuel White replied 1 month ago.

I am sorry no thank you to what?

Customer: replied 1 month ago.
I do not want to switch to a live call when i can' t hear properly on my phone
Expert:  Samuel White replied 1 month ago.

Oh I see what you were saying. Those requests are not generated by me the are automatic. If as an expert I need you to reach out to me via a different platform I will personally let you know. Were you successful with my previous instructions?

Customer: replied 1 month ago.
Iknow where the home button is not sure where the Sleep and wake buttons are located
Expert:  Samuel White replied 1 month ago.

It is the single small rectangular button found typically on the top of the phone to the right hand side.

Customer: replied 1 month ago.
I pressed them at the same time
Expert:  Samuel White replied 1 month ago.

Did you do it for 20 seconds per the instruction? This will help reset any rogue apps the may be causing the problem.

Customer: replied 1 month ago.
I waited for the apple then let go
Expert:  Samuel White replied 1 month ago.

Ok fantastic did that help with the in call volume?

Customer: replied 1 month ago.
i won't know until I get my first call
Expert:  Samuel White replied 1 month ago.

You could make a call of course. If you want to wait that is no problem also!

Customer: replied 1 month ago.
My phone is locked with a pass code now and won't download my photo's to mac
Expert:  Samuel White replied 1 month ago.

You are locked out as if you don't know or remember the password? Also how did you back up before via usb cable and itunes or with icloud

Customer: replied 1 month ago.
I Know my pass code but it don't unlock the photos. I back up my IPhone photo's on my mac
Customer: replied 1 month ago.
Phone is a little louder only not like before
Expert:  Samuel White replied 1 month ago.

do you connect via usb to your mac? Also are you getting a message or error when trying to send photos now?

Customer: replied 1 month ago.
I connect using a USB cord in the mac
Customer: replied 1 month ago.
The message says IPhone is locked with a pass code, I enter the pass code and it does unlock the photo's. This started after i installed 10 on my phone.
Expert:  Samuel White replied 1 month ago.

Does it say your photos are locked?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Photo's in the camera roll on IPhone cannot be viewed or imported because the IPhone is locked with a passcode. This is what it says.
Expert:  Samuel White replied 1 month ago.

Bear with me I am researching the issue.

Expert:  Samuel White replied 1 month ago.

Go to the General settings and tap "Passcode Lock"
and make sure "Simple Passcode" is off. If it is, try turning it back on & changing your Passcode to something that you will remember, and then turn it off again. Something may be hanging.

Customer: replied 1 month ago.
OK
Customer: replied 1 month ago.
I turned it off and on tried it both ways nothing is working
Expert:  Samuel White replied 1 month ago.

Please help me to understand. Is this the message you get: "Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode. You must unlock the device to import them."

Customer: replied 1 month ago.
I use the password ***** it does not unlock I change the password ***** it still does not unlock
Expert:  Samuel White replied 1 month ago.

Is the message that I sent you b chance the message that you got?

Customer: replied 1 month ago.
I unlock the pass code and it does not work
Expert:  Samuel White replied 1 month ago.

Yes I do understand that. Thank you for the information. I am trying to find out if the error message:

"Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode. You must unlock the device to import them."

is the error message you are getting?

Customer: replied 1 month ago.
this is the error message
Customer: replied 1 month ago.
that IS THE ERROR MESSAGE.
Customer: replied 1 month ago.
I hit the caps lock by mistake sorry
Expert:  Samuel White replied 1 month ago.

Lol no problem!

Expert:  Samuel White replied 1 month ago.

ou can not cancel or ignore any messages which pop up when you first plug in your iPhone and ask "Trust this computer?". The correct reply is "Yes", not "Cancel".

If you cancelled it you can force the issue by having iTunes open when you next plug in your iPhone. Tell the iPhone that it can trust the your computer. Your photos can download into iPhoto again.

Customer: replied 1 month ago.
I always answer trust my computer.
Customer: replied 1 month ago.
it started after I installed the new IPhone software
Customer: replied 1 month ago.
I positive I didn't hit don't allow but maybe I hit it by mistake?
Customer: replied 1 month ago.
Samuel thanks for trying to help me however, we didn't accomplish anything.
Expert:  Samuel White replied 1 month ago.

I was looking for additional information. The only other information I received is to do a full reset which I was trying to avoid. I am sorry I could not be of more help to you.

Expert:  Samuel White replied 1 month ago.

Do you feel I provided poor service?

Customer: replied 1 month ago.
I think you tried very hard to help me and i tried most of your suggestions before on my own. The one you told about pressing both buttons simultaneously was the one I thought may work, Im thinking now about taking it back to the Apple Store
Customer: replied 1 month ago.
Thanks for trying
Expert:  Samuel White replied 1 month ago.

You are very welcome better luck at the Apple Store!

Expert:  Samuel White replied 1 month ago.

Kindly rate my service at the top of your question page to let them know I am striving for great service.
Otherwise please reply back if you need further assistance. Thank you, Samuel

Expert:  Samuel White replied 1 month ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!