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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 35380
Experience:  Extensive Smartphone Issue Resolvement
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Stuck at O'Hare - getting a message that my iPhone could not

Customer Question

stuck at O'Hare - getting a message that my iPhone could not be activated
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: just upgraded to the latest
JA: Have you installed any updates recently?
Customer: upgraded about two weeks ago
JA: What troubleshooting have you tried?
Customer: can't do anything - only option is "Emergency Call" or WI-FI Settings
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I can think of
Submitted: 7 months ago.
Category: Smartphones
Customer: replied 7 months ago.
cannot access iPhone
Expert:  Richard replied 7 months ago.

Hi there and welcome

can you please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let it restart and tell me if it then functions please.

Customer: replied 7 months ago.
34;Could Not Activate iPhone" continues to be displayed
Expert:  Richard replied 7 months ago.

ok, you are going to need a computer there with iTunes installed on it, do you have one available?

Customer: replied 7 months ago.
trying again
Expert:  Richard replied 7 months ago.

thanks

Customer: replied 7 months ago.
hello?
Expert:  Richard replied 7 months ago.

yes I am here, I need you reply on my last question

I repeated it below

you are going to need a computer there with iTunes installed on it, do you have one available?

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