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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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After over a year of use, my computer won't recognize my

Customer Question

After over a year of use, my computer won't recognize my iPhone and download my photos. I have a 5.5 phone
Submitted: 1 month ago.
Category: Smartphones
Expert:  Samuel White replied 1 month ago.

I am Samuel and I will help you with this. Does the phone charge when plugged into your computer?

Customer: replied 1 month ago.
Expert:  Samuel White replied 1 month ago.

That is a little odd. I am going to giver you a few things to try please:

Expert:  Samuel White replied 1 month ago.
  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. Check that you have the latest software on your Mac or Windows PC.
  3. Make sure that your device is turned on.
  4. If you see a Trust this Computer alert, unlock your device and tap Trust.
  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  6. Restart your computer and iPhone