Smartphone Questions? Ask A Smartphone Technician for Answers
Hi Vickie and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you previously installed any phone locator app?
Immediately when bought / new, did you avail of the Premium Verizon Support & Protection that included Total Mobile Protection ?
Let's try something else.
Please click HERE. Sign in with your Google Account.
If you have more than one device, click the arrow next to the device name to select a different device.
Android Device Manager will show you the approximate location of the device selected; i.e. if the S4's location access is turned On.