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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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It was charging when I clicked update and it froze with the

Customer Question

it was charging when I clicked update and it froze with the screen showing iTunes icon arrow pointing up and the usb plug icon
JA: What's the make/model of your device? How old is it?
Customer: iphone4s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since last night about 15 hours
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I replaced the battery and I plug it in to fully charge
Submitted: 1 month ago.
Category: Smartphones
Expert:  Randy replied 1 month ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 1 month ago.

Do you have a computer with iTunes software installed?

Customer: replied 1 month ago.
no
Expert:  Randy replied 1 month ago.

okay, the iPhones firmware has corrupted and the only way to restore the iPhone and get it working again will be to use iTunes on a computer.

Do you have a computer that we can install itunes on.

Customer: replied 1 month ago.
Expert:  Randy replied 1 month ago.

do you want me to do the install for you with remote support or would you like me to give you the link and instructions.