Hello,My name is ***** ***** and I look forward to assisting you today.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Press and hold the top power button until the iPhone turns off - Connect the iPhone to the computer that you have been using the phone and iTunes with- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)- Continue to hold the HOME button until you see the "Connected to iTunes" messageOption 1: Click the iPhone icon that is located near the top left of the iTunes window. It will look like a small iPhone. Now, click Backup and complete that. Once it is complete, click the Restore button and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Backup button. Once that completes, click the Restore button.- Once that is complete, right click the iPhone listing in the left panel of the iTunes window- Choose "Restore from Backup"- Choose a backup date and restore.Now your iPhone will be back up and have all the restored information from your last sync.
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Hello,Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.Thank you,Jason