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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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Im trying to get an app for my IPhone 6splus. and it is not

Customer Question

Hi Im trying to get an app for my IPhone 6splus. and it is not recognizing my email or my password. I need to reset..
JA: What's the make/model of your device? How old is it?
Customer: 2 years old. I phone 6 s plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What is the name of the app?

Does this issue occur to any new app you're trying to get / install?

Does it show an email address automatically when trying to get an app? If yes, what is that email address?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 1 month ago.

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,