Hi there and welcome
Can you tell me please the exact message you see on the screen of the iPad?
ok, and the lock is on your iPhone correct? What is the exact message you see on the iPhone?
I am not asking that Jim.....
I am asking
What is the exact message you see on the iPhone?
ok, this is regarding the SIM card, and you need the PUK code from the provider.
You say Consumer Cellular is your provider?
yes I got that before and asked, is Consumer Cellular is your provider?
It is only from them you can get the code, it is not related to the phone but to the service sim
Call them on(###) ###-####/p>
Explain you need the PUK and enter it while you are on the phone with them.
Let me know the results please.
Ok, but then they are giving you the wrong code.
I know it is frustrating, but only they can provide you the right code as it is their code.
You likely got someone who was not helpful.
Can you please call again and enter it in while you are on the phone with them please.