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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 34041
Experience:  Extensive Smartphone Issue Resolvement
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My iPhone is lock how do i unlock if.

Customer Question

my iPhone is lock how do i unlock if.
Submitted: 5 months ago.
Category: Smartphones
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please the exact message you see on the screen of the iPad?

Customer: replied 5 months ago.
i don't have a iPad,i on my computer
Expert:  Richard replied 5 months ago.

ok, and the lock is on your iPhone correct? What is the exact message you see on the iPhone?

Customer: replied 5 months ago.
i have only one phone line, and one iPhone.i can not receive call.
Expert:  Richard replied 5 months ago.

I am not asking that Jim.....

I am asking

What is the exact message you see on the iPhone?

Customer: replied 5 months ago.
Enter PUK
Expert:  Richard replied 5 months ago.

ok, this is regarding the SIM card, and you need the PUK code from the provider.

You say Consumer Cellular is your provider?

Customer: replied 5 months ago.
i need the PUK code
Expert:  Richard replied 5 months ago.

yes I got that before and asked, is Consumer Cellular is your provider?

Customer: replied 5 months ago.
Consumer Cellular is the provider.
Expert:  Richard replied 5 months ago.

Thanks

It is only from them you can get the code, it is not related to the phone but to the service sim

Call them on(###) ###-####/p>

Explain you need the PUK and enter it while you are on the phone with them.

Let me know the results please.

Customer: replied 5 months ago.
I ALL READY TRY THAT,THAT GET MY SOME CODE NUMBER BUT THAT DON'T WORK.
Expert:  Richard replied 5 months ago.

Ok, but then they are giving you the wrong code.

I know it is frustrating, but only they can provide you the right code as it is their code.

You likely got someone who was not helpful.

Can you please call again and enter it in while you are on the phone with them please.