How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

It was reset and now I type in new email and then password

Customer Question

It was reset and now I type in new email and then password ***** it just goes back and tells me it is reset over and over but never seems to accept new password ***** move on
JA: What's the make/model of your device? How old is it?
Customer: It is 3 months old. It is a Samsung Galaxy S7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I reset it several times. It worked good for about 3 weeks.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Smartphones
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please the exact message you now see on the screen of the phone?

thank you